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Before trying an action again, check whether the first transaction is still pending, confirmed successfully or confirmed as failed. A slow interface update does not necessarily mean the transaction failed. Use the transaction hash to inspect its receipt on the explorer for the network you are using. Refresh the app after a successful confirmation. Do not share a seed phrase, private key or sensitive signed message with anyone offering help.

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I cannot buy an option

Check that you are connected to the intended network and approved buyer wallet. Confirm the market has not expired or been paused, your requested amount meets the market minimum, and enough eligible liquidity remains for the entire purchase. You need enough of the premium token and the required spending approval, as well as funds for any network fees. An approval transaction does not complete the purchase; the purchase itself must also succeed. If the quote changed, the maximum premium or transaction deadline may have prevented execution. Review a fresh quote before signing again. Do not remove a price protection simply to force a transaction through.

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My purchase failed after I approved tokens

Approving token spending and buying are separate actions. The approval can succeed while the later purchase fails. A failed purchase does not create a position or retain partial fills, but the earlier approval may still remain in place and the failed transaction may have incurred a network fee. Check the purchase receipt and your confirmed position before retrying. Review any unused approval using your normal wallet controls.

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I cannot exercise

Exercise must complete before the exact expiry. Check the remaining position amount, the precise settlement token, your balance and its approval. A bank balance or a token with a similar name on a different network is not the required settlement asset. The normal series pause and removal of new-entry permission do not themselves block valid exercise. Other causes remain possible, including token restrictions or a transaction too costly to execute under the network’s limits. If expiry is approaching, seek help promptly rather than assuming an interface refresh extends the deadline.

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My expired position is still visible

History or an option token balance can remain visible after expiry. It is a record of the position, not an extension of its rights. Check the market’s expiry and position status before attempting another action.

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I deposited collateral but earned no premium

A deposit alone earns no premium. Check whether you posted an offer and whether buyers have actually filled it. An unfilled offer has not yet earned a purchase premium.

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I cannot withdraw all my deposited collateral

Some of it may be committed to an unsold offer or a purchased option. Cancel the unsold amount you want to remove, within the market’s minimum-remainder rules. Sold obligations remain committed until exercise or expiry. After expiry, release the sold but unexercised collateral before withdrawing it. Unfilled offers may also need cancellation. If a buyer exercised, the corresponding collateral has been exchanged for settlement-token proceeds; those proceeds are claimed separately rather than withdrawn as the original collateral token.

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My premium or exercise proceeds are not in my wallet

Check claimable earnings for the correct series and token. Premiums and exercise proceeds sit in separate escrows. Claiming one does not collect the other, and withdrawing collateral does not collect either. A claim with no credited balance cannot succeed. If a balance exists but the transfer fails, a token restriction or another contract condition may be involved. See claiming proceeds.

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Information to include when contacting Ledig

Provide the network, wallet address, market or series identifier, action attempted and transaction hash if one exists. Include the approximate time, visible error message and a screenshot of the relevant screen. These details help distinguish an interface problem from a confirmed contract failure. Use your established Ledig contact or the contact route on the official Ledig website. Support should never need control of your wallet to investigate a transaction.